In an earlier post I noted that DHL had broken my bike on a whirlwind tour of the eastern US... looks like they've owned up to it, there was a check in my mailbox this morning. It sucks that they lost my cleanest, whitest 2007 xXx jersey, but I suppose the funds can go towards buying a 2009 jersey.
I will say, DHL's claim process could have been much more of a painful process. I've processed insurance claims in the past and all too often the adjusters have a mountain of claims to handle on a daily basis, with many claims having quite a long tail on them due to inspections, missing paperwork, etc. I probably made it easier on both my adjuster and myself by providing a ton of pictures, narrative, and documentation with my original claim submission... still, two weeks from filing the claim to having a check in hand is a pretty quick turnaround.
Still... it seems odd that DHL chose to send me the check via USPS. Why wouldn't they deliver it themselves? Fear of being damaged?
Monday, August 25, 2008
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment